About BPM

What is a Business Process?

“If you can’t describe what you are doing as a process, you don’t know what you’re doing.” – W. Edwards Deming

A business process is a series of steps or activities carried out by humans and/or technology systems to achieve a specified desired goal or outcome, usually to create and/or deliver value to one or more stakeholders. We offer the best services on Business Process Management in Kenya.

Business Process Management in Kenya

Business processes are classified into three categories:

1. Management Processes are used to measure, monitor, and control business activities. They ensure that a primary or supporting process meets operational, financial, regulatory, and legal goals.

2. Primary/Core Processes are end-to-end, cross-functional processes that directly deliver value to customers.

3. Support Processes are designed to support primary processes, often by managing resources and/or infrastructure required by primary processes.

Efficient and customer-centric business processes are the backbone of any successful organization. If the processes are ineffective, you have no hope of ever achieving your strategic objectives. No need to worry though, we are here to help.

Meet Africa’s business process experts. We live, breathe, sleep and dream business processes!

“If you take a good person and deploy him to a bad process, the process wins!”

“If the process is right, the results will take care of themselves.” – Takashi Osada

Business Process Management in Kenya

What is Business Process Management [BPM]?

Business Process Management [BPM] is a disciplined management approach that utilizes human resources and various methodologies, tools, techniques, and technologies to identify, design, execute, document, measure, monitor, analyze, improve, optimize, transform and control business processes to achieve efficiency and effectiveness in achieving an organization’s strategic goals. Get the best services on Business Process Management in Kenya courtesy of Due Process Consulting Ltd

The main objective of BPM is to simultaneously optimize; quality, costs, and revenues in an organization to enhance efficiency and maximize stakeholder benefits. Embracing BPM will help your organization; enhance efficiency, achieve standardization, compliance, and continuous performance improvement, become more agile, and generally achieve its strategic goals

Business process management is a journey, not a destination.

We exist to support you each step of the way to ensure you derive maximum benefits from BPM for the benefit of all your stakeholders. Process is in our DNA! – Business Process Management in Kenya

Things alter for the worse spontaneously, if they are not altered for the better designedly.” – Sir Francis Bacon

“It is not the strongest species that survive, nor the most intelligent, but the ones most responsive to change.” – Charles Darwin

Business Process Management in Kenya

Business Process Lifecycle

The business process lifecycle comprises of five stages namely:

1. Alignment to strategy and goals

2. Architecting Changes

3. Developing Initiatives

4. Implementing Changes

5. Measuring Success

We support you through each stage of the lifecycle to ensure your business processes are well-rounded, mature, and efficiently executed for maximum effectiveness.

“There is nothing so useless, as doing efficiently that which should not be done at all.” – Peter F. Drucker

Do you encounter or suspect any of the following value destroyers in your organization?

The Seven Deadly Wastes

1. Transportation [unnecessary]

2. Inventory [excessive]

3. Motion [excessive/unnecessary]

4. Waiting

5. Overproduction

6. Overprocessing

7. Defects


  • Underutilized human resources
  • Bottlenecks
  • Handoffs
  • Bureaucracy
  • Redundant tasks
  • Complexity
  • Organizational silos
  • Manual interventions
  • Rework
  • Unnecessary approvals and inspection points
  • Errors
  • Duplication
  • Employee frustration
  • Customers’ complaints
  • Loopholes

Do any of these exist in your organization? We can help you detect and either eliminate or reduce these value destroyers, thereby enhancing your operational efficiency and effectiveness and giving your bottom line that much-needed boost!

We illuminate operational inefficiencies and smoke out value destroyers leading to a lean and efficient enterprise ready to ‘show your competition dust!’.

Please contact us today.

“The quality of the product is only as good as the quality of the process.” – Larry Clifton

Looking for assistance with a business process-related challenge?

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