Do You Need Our Services?

“The starting point for improvement is to recognize the need.” – Imai.

Does any of the following situations exist in your organization:

• Not clear which are your key management, primary, and support business processes?
• Business process architecture not well defined or not defined at all?
• Business processes not mapped/modeled or process models not up-to-date?
• No dedicated office or team to champion business process management or existing team not effective or adequate?
• Standard operating procedures [SOPs] and work instructions not clearly and comprehensively documented for your most important processes or not up-to-date?
• Business process documentation poorly maintained and not readily accessible to relevant staff?
• Lack of clear ownership and accountability for end-to-end business processes and their outcomes?
• Siloed organization structures and culture that inhibits efficient cross-functional collaboration on key business processes
• Inefficient business processes laden with waste, bureaucracy, redundancies, etc.?
• Lack of clear assignment of roles and responsibilities in business process execution?
• Poorly executed or no formal business process change initiatives?
• Continuous improvement culture and mechanisms not in place or not effective?
• Need to deploy new technology systems but relevant business processes not well understood, documented, and/or streamlined?
• Inefficient use of technology due to broken processes?
• Sub-optimal engagement between your employees and technology systems?
• Frustrated employees due to inefficient processes and/or unclear roles and responsibilities?
• Business process management not formally adopted as a key management discipline?
• No formal business process management methodology e.g., lean or six sigma in place?
• Business processes largely executed manually with little or no automation?
• Business process performance inadequately monitored and measured and/or key performance indicators not adequately utilized in controlling and improving processes?
• Customers’ needs and feedback not fully utilized in the design of products and services?
• Execution of similar processes/activities not standard across the organization?
• Change management best practices not adopted to ensure effective business process change?
• Business processes not fully aligned to organization strategy?
• Organization’s performance management system not fully aligned to motivate and reward business process excellence?
• Process costs and return on investment not well understood?
• Risk of adverse legal or regulatory actions due to non-compliant business practices?