Process Documentation

Get the best Process Documentation Services in Kenya. We help you define and document your business process architecture spanning your organization’s management, primary [core] and support business processes through:

Process Discovery

This entails identifying the various business processes existing in your organization, understanding how they operate, categorizing and prioritizing them for better business process management.


Business Process Management in Kenya

Process Modeling

Process modeling is the graphical representation of a process using a modeling tool usually to create a shared understanding of the process and facilitate its analysis and improvement.

Capturing business processes in the form of process models and storing them in a process repository makes them tangible and manageable.

We help you document your business processes in form of easy-to-understand process models prepared following the globally adopted Business Process Modeling Notation [BPMN]. You will find the process models quite useful in any of the following scenarios:

  • Strategic planning
  • Alignment of business operations to organization strategy
  • Process review and improvement/optimization
  • Staff training
  • Process automation
  • Performance management
  • Legal and regulatory compliance
  • Audit
  • Risk assessment
  • Change management.
  • Standardization
  • Depiction of the current process [‘as is’/baseline]
  • Depiction of the future process [‘to be’].

Our process models clearly depict all process participants, activities, decisions, events, policies, use of technology, and other work aids.

Let us help you document your key business processes in form of process models. Please contact us today.

Business Process Management in Kenya

Policies and Procedures Writing

A policies and procedures manual is a comprehensive document that explains a company’s key policies, the procedures for following those policies, and the forms needed to complete each process.

We are experts at creating quality policies and procedures manuals to act as key reference points for your employees when executing their respective roles in business processes. We employ elaborate information mapping techniques to ensure the documents are easily legible and well understood by all cadres of staff.

Our policies and procedures manuals comply with ISO 9001:2015 requirements for a quality management system and communicate:

  • Organizational policies
  • Roles and responsibilities
  • Sequence of tasks and activities
  • Business rules
  • Risk management controls
  • Change control process.

We help keep your manuals well maintained and up-to-date while ensuring proper version control.

Here is a list of some of the benefits you can expect when you get your policies and procedures documentation right:

  • Improvement in employee productivity
  • Better communication
  • Enhanced clarity of expectations
  • Reduced training costs
  • Better adherence to internal controls
  • Greater legal and regulatory compliance and protection
  • Easier and more comprehensive new employee induction
  • Ease of succession planning and seamless employee role transition
  • Standardized operations
  • Retention of institutional memory when a key official exits.

Please talk to us today to begin the journey of creating new or updating existing policies and procedures manuals in your organization.

Standard Operating Procedures [SOPs]

A standard operating procedure [SOP] is an official document explaining step-by-step instructions to help workers carry out routine operations. It contains detailed instructions on how to perform a specific task. It aims to ensure that products/services are delivered consistently every time while meeting set quality standards.

While policies and procedures describe the generalized view of a job without getting into major specifics and often remain the same within a department or across the company as a whole, standard operating procedures [SOPs] go into details of how a task is to be accomplished. They work to fulfill policies and procedures.

At Due Process Consulting, we are experts at creating robust standard operating procedures [SOPs] that stand the test of time and yield great benefits to organizations. Our SOPs comply with ISO 9001:2015 requirements for a quality management system.

Do you need help creating new or updating existing standard operating procedures [SOPs] in your organization? Please get in touch with us today.

We offer the best Process Documentation Services in Kenya

Work Instructions

Work Instructions are documents that clearly explain the correct way to perform specific tasks that ought to be done in an established manner. That is, describe, dictate or stipulate the steps that must be followed to correctly perform a single instruction.

A work instruction contains more detail than a procedure and is only created if detailed step-by-step instructions are needed. It is a tool provided to help an employee do his/her job correctly.

Might you need assistance in creating new or updating existing work instructions in your organization? Please get in touch with us today.

Business Process Management in Kenya
Business Process Management in Kenya

Business Requirements

Business requirements define a project’s business needs, as well as the criteria of its success. They are high-level statements of the goals, objectives, or needs of the organization that explain why a project has been initiated, its purpose, and benefits assessment criteria.

A business requirement is something the business needs to do or have to stay in business. 

We help our clients perform robust business requirements analysis that results in accurately defined, well-articulated, and documented business requirements to inform and guide required business process change and automation projects.

Please get in touch with us for a discussion on how we can assist you to prepare quality business requirements documents. We offer the best Process Documentation Services in Kenya

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