Business process management maturity is an indication of how an organization deals with key matters and aspects relating to its business processes as compared with global best practices. It helps an organization assess its strengths and weaknesses in business process management. Due Process Consulting Ltd offers the best Business Process Management Maturity Assessment Services in Kenya.
Many studies have shown a direct correlation between business process management maturity and an organization’s performance against strategic goals. It is therefore mission-critical for all organizations to strive towards attaining business process management maturity.
Since business process management is a journey and not a destination, a maturity assessment helps an organization understand where it has reached on this journey. This is very important to help the organization develop a clear roadmap on how to continuously improve its business process management policies, and practices as it strives towards excellence.
It helps answer the questions:
1. Where are we now on our business process management journey [as-is BPM status]?
2. Where do we want to be within a certain defined timeline [to-be BPM status]?
3. How do we get there [roadmap]?
Business process management maturity measures the competence of the entire organization in BPM matters. It does not however address the maturity of individual business processes, which is subject to different maturity assessment models.
Our proprietary business process management maturity assessment tool [BPMPulse™], spans five maturity levels ranging from Level 1 [least mature] to level 5 [most mature]. Most organizations operate at level 2 of the business process management maturity model, with many stagnating there. Organizations that fail to maintain a steady climb on the maturity ladder often find themselves driven out of business by more agile process-centric competitors.
Do you know how mature your organization’s business process management practices are and how they compare to best practices? Do you have a plan in place for growing your organization’s business process management maturity?
Let us help you not only understand your organization’s current maturity level but also craft an improvement road map. The road map will help you strive towards business process excellence as you move your business process management policies and practices up the maturity ladder. We are of course always available and delighted to support you each step of the journey.
We use a combination of surveys, interviews, document reviews, and workshops to conduct the business process management maturity assessment.
BPMPulse™ assesses the maturity of an organization in business process management using 10 BPM competencies and 150 statements of global best practices
The categories are further grouped into:
1. ‘Foundation’ BPM Competencies – Those competencies the organization should already have at its core, to give it a good chance of excelling in business process management; and
2. ‘Implementation’ BPM competencies – Those competencies the organization needs to effectively execute its business process management programs and practices.
|1. Vision and Strategic Alignment – Do the organization’s vision and strategic goals encompass business process excellence and how well do BPM practices align with strategy?|
|2. BPM Organization and Personnel – Is the organization structured in a way that optimizes business process excellence and does the organization have competent human resources on matters BPM?|
|3. BPM Methods and Standards – Does the organization approach BPM matters in a structured manner and does it take advantage of globally recognized BPM methods and standards?|
|4. BPM Technologies – To what extent does the organization employ existing BPM technologies to automate its BPM practices?|
|5. Stakeholder Management and Communication – BPM is a team sport. How well does the organization coordinate different stakeholders to optimally support its business process excellence agenda?|
|1. Implementation Scope – What percentage of the organization’s functions, units, processes, and stakeholders are included in its BPM practices?|
|2. Process Architecture – How well has the organization identified, documented, structured, and preserved its process assets?|
|3. Process Governance – Does the organization have the right structures and resources to drive its business process excellence agenda?|
|4. Process Improvement – How does the organization review its current business practices, come up with better ways of doing things and deploy the new ways of working for maximum efficiency and effectiveness?|
|5. Process Automation – To what extent does the organization make use of technology to simplify business processes and generally achieve more with less?|
BPMPulse™ Vs ISO 9001 2015 and The Balanced Scorecard
In the table below, we show comparison and mapping of our BPMPulse™ competency categories to ISO 9001 2015 principles and The Balanced Scorecard Perspectives:
|BPMPulse™||ISO 9001 2015||The Balanced Scorecard|
|1||Vision and Strategic Alignment||Customer Focus||Financial Perspective
|2||BPM Organization and Personnel||Leadership
|Learning and Growth|
|3||BPM Methods and Standards||Process Approach||Internal Processes|
|4||BPM Technologies||Process Approach||Internal Processes|
|5||Stakeholder Management and Communication||Relationship Management||Learning and Growth|
Learning and Growth
|Process Approach||Internal Processes|
|7||Process Architecture||Process Approach||Internal Processes|
|8||Process Governance||Evidence-Based Decision Making||Internal Processes|
|9||Process Improvement||Improvement||Internal Processes|
|10||Process Automation||Process Approach||Internal Processes|
Here are some of the key uses of our business process management maturity assessment tool [BPMPulse™]:
- Organization leadership uses it to understand the activities necessary to launch and sustain an effective process improvement program in their organization.
- Appraisal teams use it to assess the maturity of the organization’s existing process management practices. They also use it to gauge the organization’s strengths, weaknesses, opportunities, and threats in matters BPM.
- Some organizations use it to identify the most critical process issues for improving their processes, products, and services. BPMPulse™ guides them in defining and improving their processes.
- Many organizations use it annually as part of their strategic planning process.
Our business process management maturity assessment is guided by global best practices and the expertise and experience of our consultants. It is tailor-made to your organization’s unique needs and circumstances.
Contact us today for a complimentary business process maturity assessment.
Our Business Process Management Maturity Levels
Our business process management maturity assessment tool [BPMPulse™] uses five incremental levels to reflect an organization’s progression on its business process management journey. The levels are:
1. Base – Business processes are performed in inconsistent and sometimes ad-hoc ways. Outcomes are often difficult to predict.
2. Organized – Business Processes are stabilized within individual work units and can be performed in a repeatable way.
3. Standardized – Business processes are standardized across the organization and are governed centrally in a consistent manner. Best practices are identified and disseminated throughout the organization.
4. Almost There – The organization’s process assets are systematically harnessed to boost its performance, using advanced methods such as statistical process control. This ensures that business processes run in a predictable manner with minimal variation, throughout the organization.
5. World-Class – Continuous process improvement mechanisms are in place throughout the organization and there are dedicated resources focusing on process innovation. This continuously boosts the organization’s ability to anticipate and keep up with changes in the business environment as well as become a trendsetter.
The five maturity levels assist organizations to introduce process improvements in stages. Each level represents a set of process-based transformations and creates a foundation for later levels. Gradually, the organization’s culture is transformed into a process-oriented one.
It is assumed that each subsequent stage includes the requirements of the preceding stage.
Get in Touch with Due Process Consulting Ltd today for a complimentary business process maturity assessment. You can also request for a quotation for our premium business process maturity assessment service.
Our Assessment Process
The process map below highlights the steps we follow in our assessment process and interactions with client organizations:
Free Vs Premium Version
Our business process management maturity assessment has both a free and premium version as explained in the table below:
Prepare for the assessment [scoping, customizing tools, and planning logistics]
Hold preliminary meeting[s] with accountable executive[s]
Administer the BPMPulse™ questionnaire
Perform desk review of relevant documents e.g., strategic plans, BPM policy documents, process models, job descriptions of process owners, process performance reports, etc.
Conduct semi-structured interviews with select officials [subject matter experts]
Facilitate workshop to discuss findings
Synthesize findings and present business process management maturity assessment report
Facilitate workshop to chart BPM maturity enhancement roadmap
Prepare and present a BPM maturity enhancement roadmap
Provide ongoing implementation support as needed.
Up To 3
Up To 10
Our deliverables on a business process management maturity assessment include:
1. Business process management maturity assessment report, with appropriate recommendations, by a BPM expert
2. BPM maturity enhancement roadmap.
Benefits of Undertaking Our Business Process Management Maturity Assessment
Here are some of the benefits your organization will derive from making use of our business process management maturity assessment service:
- Enhanced clarity on how your organization’s current BPM policies and practices compare with best practice [benchmarking]
- Providing input into and support to your organization’s strategic planning process
- Better organization-wide awareness and shared thinking on business process management matters thereby promoting a process-centric culture
- Ease of securing organization leadership’s support for BPM programs
- Clear implementation roadmap leading to:
- Efficient and focused utilization of resources
- Unity of purpose across the organization in its execution
- Ease of progress review
- Having an authoritative baseline, reference point and guide for organization-wide discussions on business process management
- More efficient and effective utilization of your organization’s business process management budget and other resources.