Business Process Management Maturity [BPMM] Explained

At the very basic definition, maturity means something has reached a particular stage of growth or development.

Business Process Management Maturity [BPMM] is often described as the extent to which processes are explicitly defined, managed, measured, controlled, and effective. It implies that process management capability has improved over time.

Every organization that embraces the power of business process management has to start somewhere. Transitioning from early adoption through to a process-oriented mindset is a company-wide challenge, and reaching full Business Process Management Maturity takes time.

A maturity level consists of related specific and generic practices for a predefined set of process areas that improve the company’s overall performance. The level of BPM maturity the organization has reached provides a way to characterize its performance.

The Guiding Principles for BPMM

BPMM considers processes as workflows across organizational boundaries.  The main guiding principles that govern Business Process Management Maturity are:

  • BPMM must be analyzed in terms of contribution to the objectives of the organization.
  • It deeply relies on the ability of the organization to sustain efficient processes.
  • Process Improvement must be ideally executed as a phased transformation endeavor with the aim of achieving more predictable states of organizational capability.
  • Every maturity level works as a groundwork to create future improvements.

Maturity Models

Maturity models are tools that are used to evaluate how the processes, people, and systems that support a product are performing. They provide tiered levels of achievement for objectively assessing the maturity in these areas so that you can easily identify areas for improvement.

How can we Assess the Business Process Management Maturity Level of an Organization?

The present maturity level is determined by performing a detailed maturity assessment of the organization’s capabilities, weaknesses, and overall business goals. Most business process management maturity models assess an organization’s maturity on five incremental maturity levels starting from level 1 [least mature] to level 5 [most mature].  Click HERE to read more on our Business Process Management Maturity Assessment solutions.

Level 1

The main focus of organizations at business process management maturity level one is to achieve economies of scale and embark on process automation and productivity growth by encouraging people to overcome challenges and complete tasks more efficiently.

Level 2

At this second level of business process management maturity, organizations largely aim to develop repeatable practices, minimize rework and satisfy commitments — through managing work units and controlling workforce commitments.

Level 3

At the third level of business process management maturity, organizations strive to accomplish standardization of business processes, measures, and training for product and service offerings.

Level 4

At business process management maturity level 4, organizations mainly aim to achieve stable processes, knowledge management, reusable practices, and predictable results.  Businesses usually accomplish these results through standardization and managing processes and results quantitatively.

Level 5

The focus of organizations operating at the highest level of business process management maturity is largely on business process transformation, continuous innovation, process-centric culture, and the use of best-of-breed technologies for maximum efficiency and effectiveness.

A Business Process Management Maturity Assessment evaluates the attributes of a company’s business process management practices to determine its ability to consistently and continuously achieve organizational objectives through effective management of its business processes.

BPMM Utility

Here are some of BPMM’s primary utilities:

  • To drive business process improvement initiatives
  • To gauge enterprise application deployment risks
  • To ensure selection of capable suppliers
  • To benchmark against best practice.

Benefits of Undertaking Our Business Process Management Maturity Assessment

Some of the benefits your organization will derive from making use of our business process management maturity assessment service include:

  • Enhanced clarity on how your organization’s current BPM policies and practices compare with best practice [benchmarking]
  • Providing input into and support to your organization’s strategic planning process
  • Better organization-wide awareness and shared thinking on business process management matters thereby promoting a process-centric culture
  • Ease of securing organization leadership’s support for BPM programs
  • Clear implementation roadmap leading to:
  • Efficient and focused utilization of resources
  • Unity of purpose across the organization in its execution
  • Ease of progress review
  • Having an authoritative baseline, reference point and guide for organization-wide discussions on business process management
  • More efficient and effective utilization of your organization’s business process management budget and other resources.

Achieve Excellence in Business Process Management Maturity Assessment

Please contact us today for a complimentary business process management maturity assessment or to request a quotation for our premium Business Process Management Maturity Assessment Services in Kenya

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