“Process improvement is not synonymous to cost cutting or restructuring” – Anonymous
“If you do what you’ve always done, you’ll get what you’ve always gotten.” – Anonymous
“If you’re not simple, you can't be fast, and if you’re not fast you’re dead in a global world” - Jack Welch
“The person doing the job knows far more than anyone else about the best way of doing that job and is the one person best fitted to improve it.” - Allan H. Mogensen
“To find out how to improve productivity, quality and performance, ask the people who do the work.” – Harvard Business Review
"Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall." - Stephen R. Covey
“If you can't describe what you are doing as a process, you don't know what you're doing.” - W. Edwards Deming.
"We cling to hierarchies because our place in a hierarchy is, rightly or wrongly, a major indicator of our social worth." - Harold J. Leavitt
“If the process is right, the results will take care of themselves.” – Takashi Osada
“The starting point for improvement is to recognize the need.” – Imai
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