“If you can't describe what you are doing as a process, you don't know what you're doing.” - W. Edwards Deming.
“Take away the cause and the effect ceases.” – Cervantes
“You cannot improve what you cannot measure.” Anonymous
“The starting point for improvement is to recognize the need.” – Imai
“Strategy is not only about ways to get better…more importantly, strategy formulation is about finding ways to get… different.” - Michael Porter
“The person doing the job knows far more than anyone else about the best way of doing that job and is the one person best fitted to improve it.” - Allan H. Mogensen
“Participation by the worker in developing the method eliminates many causes of resistance and assures enthusiastic acceptance. This is more important than all the techniques put together.” - Ben S. Graham
"Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall." - Stephen R. Covey
“If you do what you’ve always done, you’ll get what you’ve always gotten.” – Anonymous
”We strive for the one best way, as of today. Of course, that one best way changes with time.” - Lillian M. Gilbreth