“Participation by the worker in developing the method eliminates many causes of resistance and assures enthusiastic acceptance. This is more important than all the techniques put together.” - Ben S. Graham
“If you can't describe what you are doing as a process, you don't know what you're doing.” - W. Edwards Deming.
“The starting point for improvement is to recognize the need.” – Imai
“Simplicity is the ultimate sophistication.” - Leonardo Da Vinci
“Only through the collective efforts of their individual members do companies change; companies are incapable of changing themselves.” – V. Daniel Hunt
“The person doing the job knows far more than anyone else about the best way of doing that job and is the one person best fitted to improve it.” - Allan H. Mogensen
”We strive for the one best way, as of today. Of course, that one best way changes with time.” - Lillian M. Gilbreth
"We cling to hierarchies because our place in a hierarchy is, rightly or wrongly, a major indicator of our social worth." - Harold J. Leavitt
“Take away the cause and the effect ceases.” – Cervantes
“If you’re not simple, you can't be fast, and if you’re not fast you’re dead in a global world” - Jack Welch
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Process Documentation
Policies and procedures play a very crucial role in the induction of employees into an organization and providing them with guidance on how to execute the organization’s business processes day-to-day. They also help safeguard against quality, environmental, health and safety problems.
Where written policies and procedures are not in place, each employee works in the manner that he or she was instructed, along with whatever changes/aspects the individual has decided to add or has forgotten or ignored! Such a situation is not tenable in an organization that takes its business seriously.
Why Document Business Polices and Procedures?
Why Document Business Polices and Procedures?
- Your organization has invested a lot of time and money in designing its business processes. Most of the important details regarding these processes are held in the minds of the most experienced employees. When these experienced employees leave the organization, those details leave with them!
- Any intelligent new employee should be able to read the organization’s policies and procedures manual[s] and commence work immediately with minimal guidance only.
- Without formal documented operating procedures, it is almost impossible for an organization to prove breach of procedure on the part of an employee especially in a court of law.
- Documented policies and procedures form the basis of any process improvement, risk assessment, audit, automation or re-engineering work.
- When things go terribly wrong in the organization as they occasionally do resulting into huge losses, the root cause in majority of the cases is failure by employees to follow the correct procedure[s].
- The main determinants of employee productivity are behavior, environment, clarity, Knowledge and skills [BECKS]. Proper documentation and execution of policies and procedures addresses clarity, knowledge and skills [CKS] all at once.
| VIEW CASE STUDY 1 |
| VIEW CASE STUDY 2 |
We will help you document your business policies and procedures in simple, easy to understand language using a friendly format that your staff will find appealing. Our policies and procedures manuals are written to international standards following acclaimed technical writing techniques.
We ensure that your policies and procedures manuals comply with latest industry regulatory guidelines, where applicable. What peace of mind for you!
In fact, our manuals are so well written, you may not require any extra training material to impart the required knowledge and skills to your workforce on the subjects covered!
With our manuals maintenance services, your policies and procedures manuals will always remain up-to-date and relevant. You can relax and concentrate on your core business without having to continually worry about the state of your manuals.
Our process models [flowcharts] are prepared in accordance with the latest Business Process Model and Notation [BPMN] adopted by leading organizations world-wide. Whether for your existing business processes, new ones or modifications, we will create quality process models that will assist you with all your process decisions, improvement, risk assessment, audit, automation etc.
Please talk to us today to explore how we can assist your organization prepare and manage World-class process documentation.
Please talk to us today to explore how we can assist your organization prepare and manage World-class process documentation.
VIEW CASE STUDY 1, VIEW CASE STUDY 2