Process Documentation

We help ensure that your process documentation and practices comply with the latest Central Bank prudential guidelines as well as any other regulatory requirements. Where applicable, we also ensure compliance with Basel II and Sarbanes Oxley requirements.

Policies and procedures manuals are written and managed in accordance with World-class technical writing and information mapping standards. Process models [flowcharts] are produced in accordance with the latest Business Process Model and Notation [BPMN] adopted by leading companies World-wide.

The table below contains a sample list of process documentation we have produced for some of our clients in the sector following various business process improvement initiatives:

	Document Title	Document Type	No. of Pages
1	Lending and Securities	Policies and Procedures Manual	314
2	Foreign Exchange Operations	Policies and Procedures Manual	276
3	International Trade Finance	Policies and Procedures Manual	209
4	Customers’ Accounts	Policies and Procedures Manual	207
5	Cheques Management	Policies and Procedures Manual	184
6	Cash Management	Policies and Procedures Manual	182
7	Retail Credit	Policies and Procedures Manual	177
8	Internal Accounts	Policies and Procedures Manual	173
9	Income and Expenditure	Policies and Procedures Manual	152
10	Human Resources Management	Policies and Procedures Manual	145
11	Project Finance	Policies and Procedures Manual	94
12	Project Appraisal and Investment Guidelines	Policy Manual	83
13	Documentation and Securities	Policies and Procedures Manual	62
14	Asset Finance	Policies and Procedures Manual	55
15	Cards Management	Policies and Procedures Manual	46
16	Records Management	Policies and Procedures Manual	45
17	Mail Management	Policies and Procedures Manual	45
18	Staff Loans	Policies and Procedures Manual	40
19	Safe Custody	Policies and Procedures Manual	34
20	Lending to Housing Developers	Policy Manual	28
21	Operational Risk Management Framework	Policy Manual	26
22	Anti-Money-Laundering [AML] and Know Your Customer [KYC]	Policy Manual	22
23	Challenges of Lending to Housing Developers	Research Paper	16
24	Board and Directors Charter	Policy Manual	16
25	Operational Loss Incidents Management Framework	Policy Manual	15
26	Liquidity Risk Management Policy	Policy Manual	18
27	Foreign Exchange Risk Management Policy	Policy Manual	17
28	Treasury Investments Policy	Policy Manual	17
29	Interest Rate Risk Management Policy	Policy Manual	14
30	Information Technology [IT] Policy	Policy Manual	14
31	Bank Operating Policy Statement	Policy Manual	13
32	Fixed Assets Policy	Policy Manual	12
33	Various Training Modules	Training Modules
34	Operational Risks Register	Database
35	Internal Controls Database [ICD]	Database
36	Various Process Workshop Reports	Reports
37	Process Models on All Topics Listed Above	Flowcharts
38	Surprise Checks	Templates
39	Control Diaries	Templates.

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Please Contact us today to explore how we can assist your organization improve its business processes and produce the world-class process documentation you need to ensure process excellence.

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