“If you can't describe what you are doing as a process, you don't know what you're doing.” - W. Edwards Deming.
“To find out how to improve productivity, quality and performance, ask the people who do the work.” – Harvard Business Review
“You cannot improve what you cannot measure.” Anonymous
“The person doing the job knows far more than anyone else about the best way of doing that job and is the one person best fitted to improve it.” - Allan H. Mogensen
"Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall." - Stephen R. Covey
“Strategy is not only about ways to get better…more importantly, strategy formulation is about finding ways to get… different.” - Michael Porter
"We cling to hierarchies because our place in a hierarchy is, rightly or wrongly, a major indicator of our social worth." - Harold J. Leavitt
“If you’re not simple, you can't be fast, and if you’re not fast you’re dead in a global world” - Jack Welch
“If the process is right, the results will take care of themselves.” – Takashi Osada
“Only through the collective efforts of their individual members do companies change; companies are incapable of changing themselves.” – V. Daniel Hunt
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