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“To find out how to improve productivity, quality and performance, ask the people who do the work.” – Harvard Business Review

”We strive for the one best way, as of today. Of course, that one best way changes with time.” - Lillian M. Gilbreth

“Process improvement is not synonymous to cost cutting or restructuring” – Anonymous

“If you can't describe what you are doing as a process, you don't know what you're doing.” - W. Edwards Deming.

“The person doing the job knows far more than anyone else about the best way of doing that job and is the one person best fitted to improve it.” - Allan H. Mogensen

“If you’re not simple, you can't be fast, and if you’re not fast you’re dead in a global world” - Jack Welch

“If you do what you’ve always done, you’ll get what you’ve always gotten.” – Anonymous

“Keep things simple. People get lost when a systematic approach becomes over-complex and they loose sight of the actual goal.” – Richard Branson

"Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall." - Stephen R. Covey

“The starting point for improvement is to recognize the need.” – Imai