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“Process improvement is not synonymous to cost cutting or restructuring” – Anonymous

"Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall." - Stephen R. Covey

“You cannot improve what you cannot measure.” Anonymous

“Simplicity is the ultimate sophistication.” - Leonardo Da Vinci

“If you do what you’ve always done, you’ll get what you’ve always gotten.” – Anonymous

“To find out how to improve productivity, quality and performance, ask the people who do the work.” – Harvard Business Review

“Only through the collective efforts of their individual members do companies change; companies are incapable of changing themselves.” – V. Daniel Hunt

“If the process is right, the results will take care of themselves.” – Takashi Osada

“There is nothing permanent except change.” – Heraclitus

"We cling to hierarchies because our place in a hierarchy is, rightly or wrongly, a major indicator of our social worth." - Harold J. Leavitt